Magazine Table of Contents
Healthy growth based on providing adequate services and enhancing the customer experience are some of the pivotal elements in an insurer’s achieving success, says Dubai National Insurance and Reinsurance’s Mr Abdulla Al-Nuaimi.
Shifting channel preferences and product expectations from Middle Eastern insurance customers, paired with a move towards work-from-home for employees, have greatly accelerated the pace of digital transformation in the insurance industry, say EY’s Messrs Jonathan Matchett and Damiano Pietroni.
Governments are keen to develop shipbuilding in the region and this offers opportunity for local insurers, says Willis Towers Watson’s Mr Han Sung Wook.
Life & health
To get an overview of how Saudi Arabia’s health insurers fared during the pandemic – and how the sector has performed – we spoke to Bupa Arabia’s Mr Alshereef Hamideddin.
Friends Provident International’s Mr Simon Barwell shares insights on how the company is managing challenges, utilising technology and safeguarding consumers to navigate the pressures of the COVID-19 crisis and regulatory change.