The insurance sector in Cote d'Ivoire is at a turning point, conducive to consolidating efforts already underway to collectively improve service quality, according to the president of the Association of Insurance Companies of Cote d'Ivoire (ASACI), Mr Mamadou GK Kone.
He said this at a meeting with insurance CEOs last week where market transformation issues were discussed, reported the news platform Abidjan.net.
Mr Kone presented three digital projects for the insurance industry, focussing on health and auto insurance, two branches that represent 60% of insurance companies' revenue but also draw 85% of customer dissatisfaction.
The projects are:
Santé Connect: to create a central platform to streamline, secure, and modernise the third-party healthcare payment system. It will enable the interconnection of the ecosystem to utilise data and address the issues faced by insurers and policyholders.
E-Constat: to digitise the accident report, a critical step in claims management. It will offer a simple, fast, and secure solution for reporting an accident as it occurs, applicable only to material damage without injury or death.
E-Recours: to secure and streamline exchanges between insurers via a standardised and interconnected platform, allowing faster, smoother and more transparent processing.
Mr Kone said that the objective is to offer the Ivorian market autonomous platforms, managed by the industry itself.
He added that when the industry restores confidence in the health and motor branches, it would have ”restored confidence in insurance as a whole".
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