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Jun 2020

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Source: Middle East Insurance Review | Jun 2020

GCC: AXA Gulf offers 24/7 telehealth service
AXA Gulf has extended its round-the-clock virtual healthcare service to all its health and retail customers in the region for the duration of the COVID-19 pandemic.
The service gives customers free 24-hour access to teleconsultation to ensure that their healthcare is uninterrupted whilst they are staying safe, and also helps the healthcare system maintain efficient capacity by alleviating pressure on hospitals and clinics at a time when they are focused on dealing with the impact of COVID-19, said the insurer in a statement.
Policyholders can benefit from audio and video consultations with licensed general practitioners and family medicine doctors. In addition, certified nutritionists are also on hand to offer nutritional guidance and wellness coaching. The service also manages medication prescription, including over-the-counter medicine, antibiotics and chronic medication refill, and appointment booking at the nearest provider for urgent cases.

Solidarity Bahrain launches video medical advice service to support social distancing 
Solidarity Bahrain has launched a video medical advice service, ‘See a Doctor’, to protect the safety of its members, in line with its ongoing commitment and responsibility towards the community in combating the spread of the COVID-19 pandemic.
The new technology-backed service provides the insurer’s members with remote video access to interact with doctors and medical representatives to obtain a free-of-charge outpatient medical assessment. It is provided by Health at Hand – a DHA-licensed telehealth service provider with qualified doctors who speak Arabic, English and Hindi.
Solidarity Bahrain medical and life head Rashid Turk said, “This has been possible based on the strategic partnership with NEXtCARE, and launched with the growing demand for more technology-led solutions, while keeping the customer’s health and safety our core focus during the current situation.”
Solidarity Bahrain members can access the service through a quick registration on the MyNEXtCARE app or its web version, and connect to a trusted licensed doctor.

Bahrain National Life Assurance supports central bank’s schemes for COVID-19
Bahrain National Life Assurance (bnl) said it will absorb the full additional insurance costs resulting from mortgage loan deferment for all existing individual policyholders who opted to avail this benefit announced by the Central Bank of Bahrain (CBB). This comes as part of bnl’s efforts to support its individual clients during the COVID-19 outbreak.
The move is in line with the royal directives issued by the king of Bahrain to unify all national efforts to avert the spread of the coronavirus and following the announcement issued by the CBB on 19 March 2020 with regard to the six months deferral of loan instalments at no fee, no increase on interest and no increase in rates.
“bnl’s existing individual life policies in place pertaining to mortgage protection will be extended at no additional charges. Policy duration will be adjusted to match the revised duration, and policy run-down will also be adjusted to match the revised run-down amounts following deferment, and corresponding to the deferment period,” said bnl general manager Enas Asiri.

UAE: Noor Takaful partners with tech startup to bring essential services to customers
Noor Takaful and Dubai-based fuel delivery startup CAFU have signed a partnership virtually to pass savings on to their customers and provide service benefits geared towards helping customers upkeep their vehicles and insurance during the lockdown.
After the lockdown is lifted, this partnership will ensure that customers continue to save time and money, and do not sacrifice convenience and access to essential services, said both entities in a joint statement.  
Noor Takaful said its customers can now enjoy great savings through this new partnership, with free fuel vouchers from CAFU as well as access to two months of CAFU’s 24-hour fuel delivery, without service charges. This initiative is designed to ensure that customers do not have to leave their homes or pay more to keep their cars fuelled and insurance active.
CAFU customers also benefit with a 15% discount on motor insurance from Noor Takaful. This motor policy comes with 24/7 roadside assistance, agency repairs and covers drivers and passengers.

UAE: Abu Dhabi National Takaful offers 40% discount on motor renewals to support stay-at-home directives
In its commitment to pay it forward to the UAE community, Abu Dhabi National Takaful Co has announced a 40% discount on car insurance renewal premiums for the months of April and May, effective 1 May 2020 until the end of the year.
The announcement comes in parallel with other initiatives launched by the company to support stay-at-home directives from the UAE government and to serve its customers remotely in a fast, simple and efficient manner during the COVID-19 crisis.
Amongst its customer-focused initiatives, the company has launched its web portal to provide seamless customer experience in getting car insurance quotes, buying car insurance policies and making payments online. 
A dedicated WhatsApp hotline is available for swift response to all insurance requirements queries by the customers. M 
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