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Jun 2020

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Source: Middle East Insurance Review | May 2020

Bahrain: SNIC offers extended coverage 
SNIC Insurance is supporting the Bahraini community by extending coverage for three additional months to make the policy cover period 15 months at no additional cost. 
 
For retail motor insurance, the insurer is offering six months additional coverage for all newly registered vehicles for a premium payment of 12 months. Existing retail motor customers will also be offered discounts and will receive enhancement in the coverage. 
 
Furthermore, SNIC said it will honour treatment relating to COVID-19 under its medical policies. 

Morocco: La Marocaine Vie launches new measures for customers 
 Moroccan life insurer La Marocaine Vie has adopted a number of measures for its clients, following the outbreak of COVID-19.
 
La Marocaine Vie said its policyholders may benefit from a three-month deferral of health and pension premiums upon request, including the maintenance of the guarantees covered during the deferral period. 
 
Policyholders may also request for a three-month suspension of scheduled payments on their savings product. 
 
Other measures include: extension of deadline for sending sickness files from three to six months; requests for savings/pension contributions and for compensation and health coverage to be processed online and via email; and all other requests for services, including customer service, will be handled through email. 
 
The medical and pharmaceutical procedures related to COVID-19 will be covered in accordance with the measures announced by the Moroccan Federation of Insurance and Reinsurance Companies, said La Marocaine Vie. 

Qatar: QIC Insured encourages customers to buy, renew and file claims online
QIC Insured, the retail arm of Qatar Insurance Company (QIC), is encouraging customers to visit its company website or download its mobile app to purchase personal insurance, as well as to renew and file claims online, in line with the precautions advised by Qatar’s authorities to counter the spread of COVID-19.
 
In a statement, the Qatari insurer said customers can simply log on to its website and purchase the desired insurance from their homes at any time.
 
QIC Insured’s online platform is also equipped to manage all queries related to claims management, from filing to tracking a claim. In the event of a claim, customers can send the necessary documents to QIC Insured’s WhatsApp or simply contact the company for further assistance.
 
While ensuring the continuity of its business operations, QIC Insured said the necessary steps help to safeguard the health and well-being of its customers, employees and the community at large.

UAE: Al Wathba allocates $272k of premium discount to support healthcare workers
Al Wathba National Insurance Company (AWNIC) is offering all medical-sector employees in the emirates a 30% discount on the cost of services in honour of their frontline work combating COVID-19.
 
By doing so, AWNIC has allocated AED1m ($272,000) worth of discount to healthcare providers and anyone in the medical sector on all personal lines insurance, such as home, car, jet ski, yacht and travel. The discount can be availed using the promotional code UAEHEROES via the mobile app and website.
 
The offer comes as AWNIC continues its CSR initiative in response to the COVID-19 outbreak by urging its customers to utilise its end-to-end virtual service which allows consumers to buy, renew, and report claims from the safety of their homes.

UAE: Aetna offers one-month free group health cover for new and existing SME customers
Aetna International has announced that SME employers in Europe, the Middle East and Africa who are renewing their Summit group health insurance policies from 1 May to 1 July 2020 will receive one-month free health cover.
 
The offer also applies to new Summit SME group customers in the next three months, said Aetna in a statement released in early April. Any business taking out a new policy on or before 1 July 2020 will benefit from the one-month free cover.
 
Additionally, all SME employers renewing or taking out a new Summit group policy can discuss options for more flexible billing cycles.
 
Aetna has also previously introduced measures to help its members cope with the COVID-19 outbreak, including full reimbursement for COVID-19 diagnostic testing (as referred by a medical physician) and the waiver of deductibles for inpatient hospital admissions related to the coronavirus. M 
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