UAE: Takaful Emarat first insurer in Middle East to use Apple's Device-as-a-Service to streamline its processes
Source: Middle East Insurance Review | Oct 2018
Takaful Emarat has started using Apple’s Device-as-a-Service (DaaS) in its drive towards a paperless working environment, reported Arabian Industry. The company’s sales and back office staff now have the latest Apple devices to carry out their work.
The company is the first insurer in the Middle East to use the DaaS solution – offered through IT firm MDS – which speeds product sales, service and delivery through paperless processing, and ultimately improves efficiencies by reducing costs.
DaaS provides a one-stop solution that combines Apple hardware – including iPhones, iPads and Macs – and end-to-end lifecycle services into a single, per-device, monthly contract. It includes full asset management, managed services, and a range of technology refresh options. Under the DaaS model, enterprises scale the number of devices up or down to meet the demands of the business, and refresh technology over time and based on employees’ requirements.
“With the help of MDS, we have reduced our IT department’s work load so that they can focus on strategic initiatives to grow our business,” said Takaful Emarat CEO Fadi Hindi. “MDS has also helped us reduce overall IT costs, increase productivity, strengthen data security and most importantly – improve the customer experience. Our customers can now walk into the Takaful Emarat service centre to buy or renew a policy with minimum paperwork required.” M