Awarded for market leadership, product innovation, customer service and encouraging the growth of insurance as a core component of financial planning.

Who should win?

The winner must have demonstrated consistently high standards throughout the year in promoting both the image and the uptake of life insurance – through product and service innovation and by demonstrating that it listens to customers.

Awarded for outstanding performance in the area of general insurance through product innovation, dealing with end-users and intermediaries, and business growth.

Who should win?

The winner must have demonstrated soundness of strategy and implementation of its product offering throughout the year – meeting the needs of both intermediaries and end-users. It should have demonstrated that it listens to customers, develops new solutions and excels at risk management and claims management.

Awarded for innovation in health insurance products and services that help individuals and corporates access a wider range of healthcare services for both physical and mental wellbeing.

Who should win?

The winner must have demonstrated that its primary focus is on its customers in designing new products, handling claims and all other facets of ensuring that health insurance is a growth segment and show proof of how the best global corporate practices have been regionalised.

Awarded for demonstrating leadership in providing efficient and effective third-party administration services to help health insurers to improve the health outcomes of their insured members whilst at the same time controlling claims costs for the insurers they represent.

Who should win?

The winner should be able to demonstrate that it offers cost savings, procedural efficiencies and a sound understanding of the business practices of both health insurers and employee-benefits providers.

Awarded to the takaful provider that best shows how it has helped grow the market for shariah-compliant insurance through educating its target audience of the benefits of takaful – and through designing and selling products that meet customer needs.

Who should win?

The winner should be able to demonstrate excellence in all areas - product design, marketing and sales, claims management – while offering new products that are competitively priced compared to conventional insurance products.

Awarded to the MGA that exercises its underwriting authority from insurers with professionalism, dedication and flair – and demonstrates an intimate knowledge of specialist insurance products and geographies.

Who should win?

The winner must have demonstrated excellence across the full range of MGA services including binding coverage, underwriting, pricing, appointing retail agents and settling claims.

Awarded for market leadership, product innovation, customer service and encouraging the growth of insurance as a core component of good financial planning through educational initiatives.

Who should win?

The winner must offer a comprehensive suite of learning programmes covering the many diverse disciplines within the insurance field – and must have delivered these programmes successfully to candidates at different levels in the MENA region.

Awarded to the insurance company that has leveraged new technologies in every area of its business practices – both front end and back end – in order to be able to compete better, reduce costs and service the end customer better.

Who should win?

The winner should be able to demonstrate growth of its business through its leveraging of the many digital platforms available in terms of customer acquisition, customer retention, claims handling, communications and back-office systems.

Awarded to an insurance technology start-up that is no more than 36 months old and that drives new products and solutions, improves efficiency of processes and operations, and enhances customer experience and satisfaction.

Who should win?

The winner will have leveraged technology to solve a problem in the insurance value chain to make the cover better, cheaper or more attractive.

This category is open to service providers that focus on partnership with the industry, including tech firms, loss adjusters, actuarial firms, accounting firms and consulting firms that can demonstrate leadership in helping insurers to transform or improve their operations with clear and measurable results, and/or for helping MENA’s insurance industry enhance its stability and growth.

Who should win?

The winner should demonstrate that it offers services, systems and products that make carrying out insurance business a little bit easier – from every angle of the professional services spectrum.

Awarded to an individual who works outside of the insurance industry and who has effectively enhanced their organisation’s risk management and/or contributed to the promotion of risk management in MENA.

Who should win?

The winner should be able to demonstrate how risk management has made a tangible difference to their organisation’s operations and/or balance sheet.

Awarded for providing outstanding legal services to players in the MENA insurance industry during the qualifying period.

Who should win?

The winner should be able to demonstrate that it has worked efficiently and well with a range of insurance companies in terms of their legal requirements across multiple facets of the insurance spectrum.

Awarded for excellence and innovation in broking services, utilising methods and channels best suited to clients’ individual needs.

Who should win?

The winner must have demonstrated outstanding initiative and leadership qualities in the breadth and depth of its broking services, utilising both new and traditional delivery channels.

Awarded to the broker that can demonstrate that it has consistently helped a range of reinsurers grow their business – matching insurers and reinsurers in an intelligent and sustainable way.

Who should win?

The winner must be able to demonstrate that it has the complete confidence and trust of its clients – understands their needs fully – and anticipates their future requirements and retrocession levels.

Awarded to the firm that demonstrates excellence across a wide range of life reinsurance activities including the integrated use of technology, customer service, marketing and business development.

Who should win?

The winner must have demonstrated excellence across the spectrum of life reinsurance activities, working as a trusted partner with cedants, helping with product development and service enhancements.

Awarded to the firm that demonstrates excellence across a wide range of general reinsurance activities, including the integrated use of technology, customer service, marketing and business development.

Who should win?

The winner must have demonstrated that it is responsive to the complex needs of cedants through product development and service enhancements, offering security to clients and acting as a partner with insurers.

Awarded to the leading female executive whose actions best demonstrate the crucial contribution that women make to the insurance industry in MENA.

Who should win?

The winner should have a public image that is in keeping with the future of a modern, inclusive industry and that has been built through manifestations of wisdom, courage and sound business sense.

Awarded to the insurance executive under 40 years of age who has shown outstanding leadership qualities while contributing to the advancement of the insurance industry in MENA.

Who should win?

The winner should demonstrate industry expertise and should have used it to further the cause of insurance.

Awarded to the person who has made the most outstanding individual contribution to the MENA insurance or reinsurance industry for the period under review with passion and commitment.

Who should win?

The winner will embody the spirit of the industry through demonstrating high personal and professional standards, both inside and outside of their company. A champion within their company, they will also be actively involved in insurance industry initiatives outside of their company. They will have shown excellence and leadership in growing the industry as a role model, a source of wisdom and insight on the future of the industry.