Work on the electronic integration of the National Health Insurance Platform, Dhamani, with pharmacies across the Sultanate has begun.
This move enables the digital referral of electronic prescriptions (e-Rx) for health insurance claims directly and securely between private healthcare facilities, pharmacies and insurance companies via the platform.
This ensures faster access to services, reduces time and effort, and improves the quality of experience for insurance policyholders, said the Financial Services Authority (FSA) in a statement.
This phase of the project represents the first fully integrated digital journey of its kind in the Gulf Cooperation Council (GCC) countries, said the FSA. It begins with the issuance of prescriptions from healthcare facilities, followed by their direct referral to pharmacies, patient receipt of medication, and finally financial claims processing and settlement of pharmacy dues via the Dhamani platform in a digital process without any paper-based transactions at any stage.
This phase of the Dhamani project has reached around 60% connectivity. The pharmacies registered on the platform has reached 271, reflecting the accelerating adoption of digital transformation in the pharmacy sector and strengthening integration across the health insurance ecosystem, thereby supporting healthcare and insurance service efficiency and reinforcing Oman’s direction towards building an integrated digital health insurance system.
The platform also enables the exchange of digital transactions between pharmacies, insurance companies, and healthcare providers, including approvals, financial claims, and settlements in a secure electronic manner. This reduces reliance on traditional paper-based procedures by up to 98% and enhances operational efficiency across the healthcare and insurance system.
This achievement represents a qualitative shift in digital integration among healthcare providers and reflects Oman’s commitment to adopting the latest technological solutions in the health insurance sector, strengthening its position as one of the regional and international leaders in the digital transformation of health insurance.
The Dhamani platform, launched by the FSA in January 2025, connects all insurance companies and private healthcare institutions to electronically process all health insurance transactions, approvals, and claims. It also enables regulatory bodies to monitor operations and intervene to resolve disputes that may arise among the stakeholders.