The Insurance and Private Pension Regulation and Supervision Authority (SEDDK) has published a circular, setting out that the authority, responsibility, and duties of claims investigators are limited solely to investigating insurance fraud and suspicious claims.
According to SEDDK, with the amendments made to the Regulation on Insurance Support Services on 23 July 2026, damage investigation activities are comprehensively regulated for the first time and brought in line with international practices. Within this scope, the authority, responsibility, and duties of damage investigators are limited
The SEDDK points out that the regulation aims to combat insurance fraud and prevent insurance scams.
In a statement aimed at clarifying any ambiguities regarding the authority, responsibilities, and duties of damage investigators, SEDDK said that according to the Insurance Law, “the authority to determine the amount, causes, and nature of losses and damages arising from the realisation of insured risks, and to perform tasks such as agreed valuation, preliminary assessment, and damage monitoring, is granted only to insurance adjusters, and damage investigators do not have authority in this area".