News Middle East17 Nov 2020

UAE:Global insurer launches omni-channel sales solution

| 17 Nov 2020

Zurich Middle East has launched ZurichPro, a platform that digitises the entire financial planning process, allowing the sale of insurance products online without face-to-face interaction.

“With ZurichPro, we have digitally transformed the entire financial planning process, from product recommendation to authentication and processing, making it easy to work and very efficient for partners to work with Zurich Middle East,” said Zurich Middle East CEO Walter Jopp. “ZurichPro minimises the time it takes to obtain and process insurance products, and virtually eliminates paper consumption. And now, adhering to compliance, ZurichPro enables us to seamlessly distribute product sales online.”

Zurich Middle East can now network with multiple partners, across multiple channels, creating an omni-channel distribution model to facilitate banks and other partners in the Middle East to on-sell its insurance products online.

With this new tool, the sales process is dramatically reduced – from weeks to 30 minutes, said Mr Jopp. It encompasses everything that customers want, including 24/7, quick access. To date, about 1,065 financial advisers from the UAE have registered for this service.  

ZurichPro is the result of a collaboration with 360F, an InsurTech headquartered in Singapore. 360F enables partners like Zurich to create data-driven, scalable financial advisory by applying intelligent automation and data science to build trust and drive engagement.   

360F CEO Michael Gerber said, “We brought Zurich Middle East our capability in remote delivery and experience in delivering innovation across at least three time zones with time constraints. Our strong actuarial, operational and technical expertise helped them to meet the BOD-49 requirements. We also introduced innovative and divergent thinking that brought in unique sales attributes such as greater personalisation and 360-NeedsProfiler.”


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