News Coronavirus watch21 Apr 2020

UAE:Zurich provides premium relief and additional measures to help customers amid the COVID-19 pandemic

| 21 Apr 2020

Zurich International Life Limited in the Middle East has offered relief to any customers experiencing financial difficulty, offering a three-month grace period from the date premium payments are due, subject to policy terms and conditions.

In addition to the grace period, a number of products entitle the customer to a premium holiday subject to its terms and conditions. Zurich has advised that customers should review the terms and conditions to understand the impact of altering their policy better and recommends discussions with a financial adviser before making any changes.

The insurer has also introduced a new tele-interview process for all new term assurance and decreasing term assurance policies for mortgage cases during the current COVID-19 period. Taking only 20-30 mins to complete, this screening is conducted by a medical practitioner over the ‘phone and at a time convenient to the customer. As all medical information is managed in accordance with Zurich’s data commitment and local regulatory standards, “customers can rest assured that their data is treated with the highest category of confidentiality,” said the insurer.

“In the current quarantine environment, the health and safety of our customers and employees are our first priority. This telephone health assessment service offers customers in the UAE an opportunity to undergo the life insurance application process from their home without the threat of physical contact and any potential exposure to COVID-19. We are committed to our community and will continue to provide the highest levels of support and service during this challenging time,” said Zurich Middle East CEO Walter Jopp.

To understand the impact of the current pandemic on customers and their needs, the insurer said it is going directly to the source by inviting customers to join the Z-One online community, a discussion forum facilitated by Zurich via an independent third-party provider.

Mr Jopp said, “It is by listening intently to the ideas and feedback from this forum, in talking directly to our customers, that we can understand what they are going through and what we can to do help. We fully expect to use these insights to inform our decision making.”

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