News Coronavirus watch09 Apr 2020

Algeria:Insurers adjust office hours

09 Apr 2020

Most insurance companies now operate on a part time basis to provide services to customers amidst the COVID-19 pandemic.

They have adjusted their working hours to synchronise with those of their commercial agencies.

For instance, the National Insurance Company (SAA), has announced that its working hours and those of its agencies are from 8:30am to 1pm for the nine wilayas which have to observe a government-imposed lockdown from 3pm to 7am; and from 8:30am to 3pm for all other wilayas which are locked down by the government from 7pm to 7am.

The Algerian Insurance and Reinsurance Company (CAAR) has also decided to reduce its working hours, staying open from 8:30am to 1pm in the wilayas subject to lockdown from 3pm to 7am, and maintaining normal working hours in the other wilayas.

Other insurers which have adjusted their office hours include Algerian Insurance Company (CAAT) and CASH (Compagnie d'Assurance des Hydrocarbures).

In addition to shortening opening hours, insurance companies have taken several measures to limit customer contact, such as ensuring the subscription and renewal of insurance policies at a distance as well as the extending deadlines for the declaration of claims.

For the wilaya of Blida, which is subject to a total lockdown, most insurance companies effect automatic renewal of motor policies.


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