Altibbi, a leading digital health platform in the MENA region, has achieved a milestone in its 'One Million Free Medical Consultations' initiative, providing 50,000 free consultations in only two months and receiving 87,567 consultation requests on the app.
In a statement, Altibbi said the initiative is considered to be “the largest free, remote medical advice campaign done via voice calls and text messages”.
In February 2019, Altibbi partnered with Egyptian NGO T20 and Telecom Egypt - WE to launch the initiative with the aim of alleviating the burden of medical consultation costs for Egyptians and providing them with accessible and high-quality healthcare.
During the first two months of the campaign, the users’ inquiries included a wide variety of topics such as reproductive and digestive health to musculoskeletal and dermatology.
“The results so far are extremely rewarding, and the fact that most of the consultations came from Upper Egyptian governorates signifies the relevance of free consultations to those governorates with the lowest average income,” said Mr Jalil Allabadi, founder and CEO of Altibbi.
In order to achieve the campaign objectives, Altibbi built a network of doctors who provided approximately 1,000 consultations per day across nine Middle Eastern countries. Despite the high volume of hired doctors, Altibbi has a stringent selection process to ensure the consistent delivery of quality medical care. Accordingly, only 10% of applicants make it to the final round and are qualified to provide consultations through the app and website.
“We want every family in the region to have access to qualified doctors. We aim to provide that first layer of healthcare to the masses in a trusted environment, where users can not only get reliable medical services, but can also have access to unlimited medical information on any desired topic,” Mr Allabadi added.
Findings from the initiative have shown that users who used the app during the campaign rated their experience as 4.6 out of 5, which was attributed to the anonymous aspect in teleconsultations allowing app users to share their personal health inquiries.
The campaign will carry on for the coming months, with a constant mission to connect patients to local doctors for efficient and anonymous medical consultations, in line with Altibbi’s aim to revolutionise traditional medicine in Egypt.