SHIELDS Reinsurance Brokers achieved exceptional performance over the past year, delivering 75% revenue growth whilst expanding into 21 markets and setting new benchmarks for client acquisition, retention, and satisfaction. Guided by the motto “Because we care,” the firm has transformed from a transactional broker into a trusted strategic partner viewed by clients as an extensions of their reinsurance teams.
The company’s exceptional metrics demonstrate real results: a 58% facultative conversion ratio reflecting underwriting acumen and strong market access, over 90% client retention secured through consistent delivery and deep engagement, and multi-line expansion across Property and Marine, Engineering and Energy, Liability, Political Violence, Cyber, and Treaty business spanning 21 global markets.
SHIELDS’ success stems from deliberate, forward-looking strategy emphasising proactive market engagement through weekly interactions and regular client visits, expert broking talent combining underwriting background with placement mastery, cross-selling synergy delivering consolidated service, and technical depth through in-house actuarial support enabling detailed financial analysis and optimal retention strategies.
The firm’s client-centric innovation revolves around personalised solutions beginning with tailored exposure and goal analysis, integrated placement support through cross-functional teams, structured account management with formal portfolio reviews, dedicated claims advocacy ensuring early intervention and resolute support, transparent communication with clear documentation on structure and pricing, and robust compliance with multi-layered security protecting client data.
Technology and process excellence distinguish SHIELDS’ operations. The proprietary “OMEGA” AI platform enhances workflow accuracy and performance monitoring, achieving 50% reduction in document review time, 40% improvement in quality control error rates, and 35% decrease in client pack turnaround time. Advanced risk modelling through RMS, Verisk, and CatRisk tools supports granular account-level analysis, whilst data-driven negotiation provides real-time insights supporting optimal pricing even in hard markets.
A landmark power plant construction project exemplified SHIELDS’ cross-team collaboration capabilities. The engagement required multi-disciplinary reinsurance solutions spanning Professional Indemnity, Marine Cargo, Third-Party Liability, and Political Violence coverage. The Construction team led the initial engagement whilst coordinating with Marine, Liability, and Political Violence specialists, resulting in unified placement strategy reducing friction between lines, streamlined client communication, comprehensive risk profiles improving market reception, and strengthened internal collaboration serving as blueprint for future infrastructure placements.
Team development remains central to SHIELDS’ philosophy, with a 50% male and 50% female workforce representing 12 nationalities. Ongoing professional training ensures SHIELDS teams remain at the forefront of industry knowledge, whilst mentorship programmes share expertise and instil the highest professionalism standards. Client testimonials consistently praise SHIELDS’ technical expertise, market access, proactive approach and commitment to advocacy. M
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“One does not need to be among the largest brokers in the world to be recognised for the exceptional quality of services delivered to clients and reinsurers. Clients are looking for trusted personalised services and advices. At SHIELDS, we believe in early adoption of cutting-edge technology empowering a highly performing team to deliver higher quality services. At SHIELDS, our moto is “Because we care”, therefore caring about our clients, our reinsurers and our people is and will remain the foundation of everything we do.
Opportunities to further improve and expand our services are endless—we do not see frontiers to tackle. Our approach is and will always be a constant evolution day by day and month after month. As our people evolve, SHIELDS evolves. Hence it is key for us to help our people develop, gain new knowledge and exposure to further improve productivity and the quality of services we deliver to our clients and reinsurers. We constantly monitor and improve the efficiency of our processes.
This recognition is well deserved by all our team. It has taken us many years to reach this level. The Award has strengthened our belief that we are on the right path and that it takes time to see results and be recognised for our daily work. Being awarded “Reinsurance Broker of the Year” by a prestigious jury gives our team the will to further improve in everything we do.” M
- Shields Reinsurance Brokers
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