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Oct 2022

Bahrain: CBB launches survey to assess client satisfaction with minor motor accident processing

Source: Middle East Insurance Review | Aug 2022

The Central Bank of Bahrain (CBB) has launched a survey through its website to evaluate clients’ satisfaction with an initiative involving insurance companies handling mutually resolved minor accidents.
The CBB said the survey is being conducted in accordance with the its objective to provide an appropriate level of protection to users of the financial system, as well as promoting transparency and market discipline and the CBB’s keenness to evaluate clients’ experiences. The goal is to improve the standard of insurance services, in addition to meeting clients’ expectations and insurance needs.
This survey is conducted since July 2021 following the implementation of the project of letting insurers handle minor motor accidents, the settlements of which are mutually agreed on between the parties involved in the accidents without the involvement of the General Directorate of Traffic.
Moreover, the survey addresses several client priorities, including the ease and speed of intimating motor accidents, the variety of means available to clients in respect of reporting accidents, especially electronic ones, and the overall quality of services being offered by insurance companies.
“Effective social engagement and collaboration reflect on the project success and therefore, the development of services within the insurance market in order to meet clients’ ongoing needs and expectations. Clients’ participation and feedback would also contribute to the continuous development and enhancement of those services,” said CBB executive director of financial institutions supervision Abdul Rahman Al Baker.
On a related note, the CBB is continuing its efforts to digitalise insurance services by advising insurance companies to provide their services electronically without requiring clients to visit the insurance company’s premises. Under this, clients will have the option to complete post-accident procedures electronically, except in certain cases that may require their physical presence. M 
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