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Aug 2020

Product Bites

Source: Middle East Insurance Review | Jul 2020

Oman: Al Ahlia Insurance makes insurance purchase simple, easy and safe
Al Ahlia is offering its customers the convenience of buying and renewing their motor insurance from the safety of their home through an online platform, a call centre or WhatsApp, helping them adhere to social distancing requirements in line with the directives of the authorities.
Al Ahlia has an established, secure and robust online buying platform which allows customers to generate a quote quickly, and offers them the choice to complete the transaction on the company website or through the call centre. Multiple payment options like credit card, debit card and net banking are available. 
Customers also have the flexibility of making their insurance purchases through a dedicated WhatsApp service or through the newly introduced webchat option where customers can request a call back or get assistance on queries. 

UAE: RSA extends support to frontline workers and customers amid COVID-19
RSA Insurance is offering workers on the frontline of the COVID-19 crisis a three-week concession on their car insurance as a way of showing appreciation for the service they have rendered during the pandemic. The insurer is also extending the concession to the elderly, people of determination and existing customers at renewal. 
RSA has also partnered with HSBC, First Abu Dhabi Bank (FAB), Emirates NBD and Commercial Bank of Dubai (CBD) to offer an easy, interest-free instalment plan to help customers pay for their insurance premiums over a course of three or six months. This is designed to help customers better navigate their finances in these difficult times amidst the COVID-19 outbreak.
The sudden and impactful change brought on by coronavirus is a stark reminder that now more than ever it is important to be there for each other and to be mindful of one another, said RSA Insurance CEO Martin Rueegg.
He added, “On top of these great initiatives, all our services are available online and servicing customers digitally has been our priority – whilst coronavirus has disrupted some of our usual channels, like our branches – we remained determined to be there for our customers when they needed us.”

UAE: AWNIC launches online auto auction for salvage cars
Al Wathba National Insurance Company (AWNIC) has officially launched AWNIC Bid & Buy, one-stop-shop for online salvage car auctions. The new regional e-portal will allow price-savvy customers to search for pre-used cars, inspect them through online videos and bid or purchase – all from the comfort of their own homes. 
Salvage auto auctions offer a unique opportunity to purchase a car which has been involved in an accident or collision which has been classified as a ‘write-off’ for insurance purposes at a vastly discounted price.
A buyer simply needs to have a keen eye on the upcoming auctions and the variety of cars on display. AWNIC Bid & Buy gives consumers the experience of a real auction scene – all without leaving home.
The online auction is open to all, and buyers can not only view photos of the vehicles from multiple angles to assess the condition, but also undertake a virtual video inspection available on the portal to allow a 360-degree analysis of prospective purchases.
“AWNIC’s focus for 2020 will continue to be the introduction and integration of new technologies that can make the customer experience seamless, convenient and – critically in these times – safe and hassle-free, allowing our customers to be able to access more services than ever online and from the security of their own home,” said AWNIC CEO Bassam Chilmeran.
The online auto platform is the latest in a series of digital services launched by AWNIC, including its end-to-end virtual service which allows consumers to buy, renew, and report insurance claims from the safety of their homes, eliminating the need to step foot into a service centre. M 
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