AI in insurance: Balancing the promise with ethical dilemmas
Source: Middle East Insurance Review | Jun 2019
AI and its applications promise to make insurance more relevant, appealing and affordable to customers. But challenges such as discrimination and the abuse of personal data need to be acknowledged by even the most vocal proponents of AI. Proactively tackling such challenges will reduce the probability of legislative and regulatory backlashes that may prevent AI from delivering its full potential, says Mr Peter Ohnemus of dacadoo.
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