UAE: Now Health launches 24/7 service hub in Dubai
Source: Middle East Insurance Review | Jun 2018
Now Health International Group, a leading international private medical insurance (IPMI) provider, has enhanced its operating model to deliver a new 24/7 flexible service hub in Dubai, as part of its ongoing global expansion plans.
The newly formed team, known as FlexNow, will work on a rotating shift pattern, enabling the company to deliver a flexible 24/7 service hub and meeting the needs of the growing base of customers that are located in disparate locations around the world. This new service hub brings together expertise from across customer service, clinical support and claims processing, ensuring the team is fully equipped to handle the full spectrum of potential customer queries.
This operational enhancement is expected to help achieve efficiencies while also improving service delivery for customers that need assistance outside of normal working hours.
FlexNow has initially been launched with nine members of staff and will continue to grow in the coming months, drawing on support from talent in other markets as required.
“The launch of the FlexNow team is only the first phase in an ongoing journey as we continue to ensure our operations provide the flexibility and efficiency of an innovative global business. We are planning further enhancements to our operational structure in the coming months to ensure we can better meet the needs of our growing customer base of global businesses and expatriates worldwide,” said Ms Sarah Clarke, director of operations. M