For the fourth consecutive year, NEXtCARE has claimed the title of TPA of the Year for its ability to harness technology to provide efficient, cost-effective and innovative healthcare solutions that respond to the needs of the market.
As part of the Allianz group, NEXtCARE has adapted international standards for compliance, code of ethics and AML, and is globally connected to a larger team of more than 141,000 staff worldwide. With presence in 10 countries and 12 offices across the MEA region, its operational platform is manned by more than 800 medically qualified staff. NEXtCARE works with over 120 payers, serves around 4m insured members and manages about 9m medical cases annually.
As part of its customer-centric approach, NEXtCARE constantly seeks to improve services and review processes by following the online satisfaction surveys targeted at both its partners and customers with the objective of diagnosing pain points and insights of the customers. It also conducts monthly client activities, eg, product training for partners and wellness programmes such as check-ups and fitness centre offers.
To keep pace with rising healthcare costs, NEXtCARE has undertaken various initiatives to keep costs contained through procurement and audit, case management, approvals, adjudication, and field doctors.
In terms of its digital capabilities, NEXtCARE has demonstrated clear evidence of harnessing technology and solutions to create efficiencies in service levels such as digitising the entire client/customer journey, gaining competitive edge through AI, and integrating electronic data interface with payers, regulators and providers in the UAE, Lebanon and Saudi Arabia. It is also highly invested in digitalisation and has introduced solutions that help create robust platforms.
With the belief that having a great working environment leads to happy employees and clients, NEXtCARE strives to increase employee satisfaction and invests in retaining and developing talent through a series of initiatives while relying on various means such as wellness and well-being activities, learning and development programmes and corporate social responsibility initiatives.