Feature

Energy

Tech-based threats the new emerging risks for energy companies

The energy sector remains a key target for terrorism and political violence. The recent drone attack on Saudi oil facilities has raised important questions for energy operators and insurers regarding identifying and mitigating potential future risks caused by emerging technologies, says Mr George Nassaouati of Willis Towers Watson.

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Broking

In the digital economy, a great customer experience is more important than ever

True omnichannel customer service, a strategy that integrates multiple contact methods for clients and customer service teams, ensures that customer journeys can flow and cross between them based on individual needs, says Ms Carine Moneyron of Nexus.

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Maximising the reach of trade credit insurance

Trade credit insurance has a lot more room for growth in the Middle East unlike in many European countries where almost 90% of businesses insure their receivables. Ms Syama Jilani of RKH DIFC explains the opportunities for brokers, underwriters and businesses alike.

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